[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” next_background_color=”#ffffff” admin_label=”Header” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”#00c4cc 0%|#7c2ae8 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#00c4cc” background_color_gradient_end=”#7c2ae8″ background_image=”https:\/\/detail-library.co.uk\/wp-content\/uploads\/2020\/07\/language-school-illustration-13.png” background_position=”bottom_center” custom_padding=”110px||110px||true|false” custom_padding_tablet=”140px|0px|50px|0px|false|false” custom_padding_phone=”120px|||” bottom_divider_style=”arrow2″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16.1″ text_font=”||||||||” text_text_color=”#ffffff” text_line_height=”2em” header_font=”||||||||” header_text_color=”#ffffff” header_font_size=”60px” header_line_height=”1.3em” text_orientation=”center” max_width=”600px” module_alignment=”center” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”sample” _builder_version=”4.16″ custom_padding=”54px|0|80px|0px|false|false” global_colors_info=”{}”][et_pb_row make_equal=”on” custom_padding_last_edited=”off|desktop” padding_top_bottom_link_1=”true” padding_top_bottom_link_2=”true” padding_left_right_link_1=”false” padding_left_right_link_2=”true” _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”0px||0px||true” custom_padding_phone=”|20px||20px||true” border_radii=”on|12px|12px|12px|12px” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”60px|40px|60px|40px|false|false” custom_padding_tablet=”|40px||” custom_padding_phone=”40px|20px|40px|20px|true|true” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” padding_phone=”40px|20px|40px|20px|true|true” padding_tablet=”|40px||” padding_last_edited=”on|tablet” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
If you are having difficulties using any part of the detail library, we are here to help.<\/p>\n
Firstly, we have put together some of the most frequently asked questions we have received from our members.<\/p>\n
Please check them out and see if your question is covered. If you haven’t already, you can also download our New Member guides below for complete instructions of how to make the most of the Detail Library.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.dropbox.com\/scl\/fi\/kaysvl8vfnmrlsxb0kgfd\/Getting-Started-Guide-Monthly.pdf?rlkey=c8nernim70rg5yrivkjy484cq&dl=1″ url_new_window=”on” button_text=”MONTHLY MEMBERSHIP” button_alignment=”center” _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.dropbox.com\/scl\/fi\/2hyk472yvn54l7b359v5u\/Getting-Started-Guide.pdf?rlkey=a7dokigjwkitl3rwl1ttybeey&dl=1″ url_new_window=”on” button_text=”ANNUAL MEMBERSHIP” button_alignment=”center” _builder_version=”4.23.4″ _module_preset=”default” custom_button=”on” button_text_size=”17px” button_text_color=”#FFFFFF” button_bg_use_color_gradient=”on” button_bg_color_gradient_stops=”#00c4cc 0%|#7c2ae8 100%” button_border_width=”0px” button_border_radius=”8px” button_font=”|700|||||||” background_layout=”dark” custom_padding=”10px||10px||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default”][et_pb_column _builder_version=”4.27.0″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Additionally, we have written a guide to help you Discover the Extensive Detail Library Collection<\/strong><\/a> \u2013 read on to learn how you can make the most of the resources available on our platform!<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.23.4″ _module_preset=”default” toggle_font=”|600|||||||” closed_toggle_font=”|600|||||||” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_accordion_item title=”Downloading Issues” open=”on” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Zip Files” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Finding Details” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Cancelling Membership” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Refund Policy” _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We offer a 14 day money back guarantee should you be unhappy with the service in your first 14 days of membership.<\/p>\n An annual member will be eligible for a refund if you have downloaded no more than 5 details, and have a valid reason for requesting the refund. A monthly member will be eligible for a refund if you have downloaded no more than 3 details, and have a valid reason for requesting the refund. To request a refund contact support at\u00a0hello@detail-library.co.uk<\/a>.<\/p>\n Detail packs are counted by the number of details within a pack, therefore, if a detail pack is downloaded you will not be eligible for a refund.<\/p>\n <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”CAD Printing and Plotstyle” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you would like to print your CAD drawings so that they are in the same style as the drawings you see on the Detail Library you can download the .ctb plotstyle from the Resources section of the library.<\/p>\n One you have downloaded the plotstyle you can load it into your CAD. Open a CAD drawing and type PLOTSTYLE and press enter. Click on the drop down menu and select import. Then navigate to where you have saved the Detail Library plotstyle and select.<\/p>\n When you go to print, type PLOT and select the new .ctb plotstyle from the drop down list next to Plot Style.<\/p>\n Your drawings should now be printed in the same style as Detail Library.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Importing Details into Revit” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We have put together a guidance document that explains the process of bringing in Detail Library details to an existing Revit project document. You can download the guide here<\/a><\/strong>.<\/p>\n <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Importing Details into Vectorworks” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We have put together a guidance document that explains the process of bringing in Detail Library details to a Vectorworks file. You can download the guide here<\/a><\/strong>.<\/p>\n <\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider divider_weight=”4px” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n\n
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